أسئلة متكررة

Yes. iMile business accounts support multi-location management with the following features:
• Multiple pickup/sender addresses under a single account
• Team member access with role-based permissions
• Consolidated invoicing across all locations, managed from a single dashboard

Yes. iMile provides a REST API designed for seamless e-commerce integration.
Key API capabilities include:
• Order creation: Automatically push orders from your e-commerce platform (Shopify, Zid, Aliexpress) to iMile
• Real-time tracking webhooks: Receive instant status updates pushed to your system
• Label generation: Auto-generate shipping labels at order creation.
Full API documentation and sandbox testing access are available through the iMile Developer Portal.

iMile delivery pricing is based on three key factors:
• Parcel weight (actual weight or volumetric weight, whichever is greater)
• Parcel dimensions
• Delivery region (standard Emirates vs. remote/Western Region surcharges may apply).
For a custom quote, please contact the iMile UAE business team or your dedicated account manager.

Yes. iMile operates 7 days a week, including public holidays and weekends (Friday–Saturday).
Key notes:
• Weekend and public holiday time slots may have reduced availability.
• Recommended: Book at least 24 hours in advance to secure your preferred slot.

Address changes are possible once the order has been picked up by the courier. To request a change:
• Business account holders: Use the iMile portal for self-service address modification and additional order management features.
• Other customers: Contact iMile Customer Support before the shipment reaches the final delivery stage to modify the delivery address, or use the iMile Online Bot for self-service address updates.

Yes. iMile provides digital Proof of Delivery (POD) for every shipment, which includes:
• A photo of the delivered parcel at the drop-off location
• A digital signature from the recipient (If applicable). POD records are accessible via the iMile portal for business account holders.

Try these steps in order:
• Refresh the tracking page or open the link in a different browser (Chrome, Firefox, Safari).
• Clear browser cache and cookies.
• If the issue persists, contact iMile customer support with your order number, and a fresh tracking link will be sent within minutes.

iMile provides two tracking methods:
• Online Tracking Tool: Visit imile.com/track and enter your tracking number for live shipment status updates.
• iMile Portal (for account holders): Log into the dedicated iMile business portal for full order history, batch tracking, and reporting. • iMile Customer Hotline: Contact iMile Customer Service via the customer hotline for real-time shipment assistance, delivery status inquiries, rescheduling requests, or any other delivery-related support.

Standard parcels:
• Maximum weight: 30 kg per parcel
• Maximum dimensions: 50 × 50 × 50 cm.
For heavier or oversized freight shipments, contact the iMile business team for a custom freight quote.

· Next Day Normal & Cool Box Delivery (NDD): Next Day Delivery (NDD): Available across all seven Emirates, including remote areas such as Al Dhafra (Western Region of Abu Dhabi). Cold box delivery is supported across most service areas.
· Same Day Delivery (SDD): Available in Abu Dhabi, Dubai, Sharjah, and Ajman.

You can get started in two ways:
• Business account: Contact the iMile UAE business team to open a corporate account with volume rates, dedicated support, and a portal dashboard.
• Quick account: Download the iMile app and sign up directly for on-demand shipments.