FAQs

You can track your shipment anytime using our online tracking tool at [iMile Tracking] (https://www.imile.com/track).

We offer three convenient payment methods for COD orders:

- Pay cash directly to the delivery associate.

- Pay with a card in countries where POS service is supported.

- Pay online using your mobile phone in countries where online payment is supported.

To ensure safe shipping, iMile prohibits the shipment of restricted and dangerous items. Some countries also have additional restrictions. Please refer to our Customs Information page for details on prohibited/restricted items by country.

iMile offers value-added services like Cash-on-Delivery (COD), free domicile, Pick-Up Drop-Off (PUDO), real-time tracking, and one-step shipping solutions.

iMile Domestic Dropship is a service for shipping parcels and delivering them directly to customers, especially popular with e-commerce sellers.

iMile International Dropship allows you to ship parcels weighing between 15-30 kilograms to any location worldwide using the fastest available methods, making it a popular choice for e-commerce sellers.

iMile Fulfillment Service lets sellers store their products in our warehouse. We handle storage, packaging, and shipping, along with customer service and return management.

Cash-on-Delivery (COD) is a service where iMile delivers products to customers and collects payment on behalf of the sellers.

iMile Return Service allows customers to return orders. We handle the pick-up of returned items, helping e-commerce sellers manage the entire return process.

To send a shipment, please contact a sales representative.

For shipment, your package must:

- Weigh up to 30 kilograms (subject to destination regulations).

- Have dimensions within 50 x 50 x 50 cm.

- Not be oversized, overweight, dangerous, or include food.

- Meet the maximum value limit based on destination regulations.

- Actual weight: The actual weight of the package.

- Volumetric weight: Takes into account the package's dimensions (Length x Width x Height) divided by 5000 (or 4000-6000). We calculate both and apply the larger figure, following industry standards.