FAQs

Business accounts support multiple pickup locations, team members with role-based permissions, and consolidated invoicing — all managed from a single dashboard.

Pricing is based on parcel weight, dimensions, and in some cases the delivery region. Contact our business team or submit an RFQ for a tailored quote.

Yes. Our REST API supports order creation, real-time tracking webhooks, and label generation. Full documentation and sandbox access are available in the Developer Portal.

We operate 7 days a week, including public holidays. Weekend and holiday slots may have reduced availability — we recommend booking at least 24 hours in advance.

Address changes are possible once the order has been picked up. For iMile account holders, a dedicated portal with additional management features is available.

Yes. A photo of the delivered parcel and a digital signature is available for your viewing in the iMile portal.

Try refreshing the page or reopening the link in a different browser. If the problem persists, contact our support team with your order number and we'll send a fresh link within minutes.

You can track your shipment anytime using our online tracking tool at imile.com/track. For account holders, use the dedicated iMile portal for full tracking information.

Parcels must not exceed 25 kg in weight or 50 × 50 × 50 cm in dimensions. For heavier or oversized freight, please contact our business team for a custom quote.

We offer Last Mile delivery coverage in all regions of Brazil.

You can get in touch with our business team in your respective country to open an account with us. Alternatively, you can use the iMile app for a quick account setup.